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OASIS on a bad customer

blacksnapon

Moderator
Staff member
bad_dude.jpg
 

Austin

FTF's #1 Knob Polisher
10,350
297
Cumming, GA
So does the whole CuDL thing just warn the tech that the customer has been in contact w/ Ford, or is it an all out warning to not touch?
 

blacksnapon

Moderator
Staff member
So does the whole CuDL thing just warn the tech that the customer has been in contact w/ Ford, or is it an all out warning to not touch?
This is an advisory of contact. The closed part means the contact has been resolved. This guy has been going to several dealerships in an attempt to get things covered under warranty even though his engine warranty has been cancelled. He'll get very agressive if confronted. This one is in the Kentucky area. Tell tale sign that this is the truck.........white sidewalls.
 

blacksnapon

Moderator
Staff member
CUDL is a warning to techs?

Curious how you would handle this if you found the truck in your bay?

Also how is his warranty cancelled?
Not a warning, an advisory. Open cudl means his concern hasn't been resolved, closed means that its been resolved. If it gets into my bay, if its an engine related concern, no warranty.
 

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