OASIS on a bad customer

[blacksnapon]

 

[Austin]

So does the whole CuDL thing just warn the tech that the customer has been in contact w/ Ford, or is it an all out warning to not touch?

 

[blacksnapon]

So does the whole CuDL thing just warn the tech that the customer has been in contact w/ Ford, or is it an all out warning to not touch?

This is an advisory of contact. The closed part means the contact has been resolved. This guy has been going to several dealerships in an attempt to get things covered under warranty even though his engine warranty has been cancelled. He'll get very agressive if confronted. This one is in the Kentucky area. Tell tale sign that this is the truck.........white sidewalls.

 

[Truckin4life]

CUDL is a warning to techs?

Curious how you would handle this if you found the truck in your bay?

Also how is his warranty cancelled?

 

[blacksnapon]

CUDL is a warning to techs?

Curious how you would handle this if you found the truck in your bay?

Also how is his warranty cancelled?

Not a warning, an advisory. Open cudl means his concern hasn't been resolved, closed means that its been resolved. If it gets into my bay, if its an engine related concern, no warranty.

 

[Truckin4life]

If he gets hostile when confronted, is there a "protocol" that should be followed, or does somebody else deal with that?

 

[blacksnapon]

If he gets hostile when confronted, is there a "protocol" that should be followed, or does somebody else deal with that?

If its in my bay, I'll use my "electric personality".

 

[Truckin4life]

haha, i see. I wasn't sure if FoMoCo had a protocol for certain situations or not.

 

[6L PWR]

If its in my bay, I'll use my "electric personality".

You mean, jumper cables and water?