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Audio Pad On Steering Wheel Messed Up!

The audio controls on the right side of my steering wheel are all messed up (2010 F-150 Lariat SCrew). If I hit Volume Up, the radio goes to the next channel. Hitting Volume Down, the volume actually goes up, etc. This first happened a few years ago. At the time, I just pulled fuse #13 in the fuse box in the passenger side footwell and left it out until the next morning when I put it back in and everything was good until about a month ago when it started happening again.

About two weeks ago, I ordered and installed a replacement. Was actually surprised how easy that was to swap that out. Everything was working fine for about a week, but now the problem has returned.

Any ideas what to look at next?
 
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