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Morons?
When it is part of the job to have strong automotive knowledge and be able to diagnose customer issues. When is it NOT a good thing to have more experience at a job? Who would you be more likely to want helping you on a problem, a young kid with no experience, or an older person that has done it quite a few times? Everyone has to learn, true, but be honest, would you want someone who hardly knows what oil a car would need advising you an a misfire?
Wow, where did this come from? You obviously have not worked alongside a midwestern farm kid... I agree in that many people don't have the work ethic they realistically should, but it does not require a minority to make it better. I have seen plenty of minorities that are not any more interested in working than what you state about 'mer-can workers...Maybe I am not in the norm when I put everything into my work when I am there, and many times will stay longer, not because I am chasing a few more cents, but because there are too many customers in the store for me to just walk out. I try to clear the rush out before I leave, and do this often. Seems like they know when it is time for me to leave...What I noticed (depending on the particular business) about 75% of the
'mer-can work force only cares about quittin' time and their pay check. :/
It's usually up to a minority to make it work. Ever notice that? If not...
you are part of that 75%, dude!
I have been known to re-clock in because it was too busy for me to feel good leaving the customers waiting, and my co-workers overloaded. I have rang people out because I had stopped in to pick up something and there were just some waiting to simply check out and the other workers were busy helping look up parts. Want to know what is kinda sad about that? I shouldn't be doing it, because I can be disciplined for it, possibly fired. I care more about getting the customers taken care of. My coworkers and manager all appreciate it, but that is an actual risk I take by doing that. I carry my own scanner so that when we get some of the OBD I vehicles in needing a code read, I can try to help them out, as we no longer have one for store use.
x2 on that whole dangged thang! LOLI have zero issue with someone learning a new job, we all did once... I actually like training a new person, as long as they are willing to learn from me. I make it very clear to newbies that there is no harm whatsoever in asking for help. I prefer they do rather than make mistakes that cause problems for the customer of for us.
Thing is, they STILL need to be able to tell the difference between a battery and a ball joint... if they can't do that, they need to learn it then come back. The issue I have is that corporate expects us to not only be able to look up the parts, but advise the customer on technical issues as well, and many of our customers expect us to be able to diagnose their vehicles as well. That doesn't come from learning on the parts counter, but at a tech school of some form or another, whether it be high school auto shop, a formal tech program, or general experience doing the work themselves. I don't see Bill advising on a lot of tech issues, but those that he was familiar with through bulletins, or experience at the dealership he worked for. He doesn't tend to give details on how to do a job either, but that is what is expected of us by the public. I can't begin to say how many times I have been asked what size a certain bolt is, when even the factory service manuals don't give that kind of info. The response I would like to give is "that is why they invented tool sets" but I don't dare.... Many times, customers don't want to buy whole sets, but get the one exact socket they need, and get all bent out of shape when we don't know those kinds of details... I answer a LOT of calls to try to diagnose their issues, for people who can barely change their oil sometimes... I agree, everyone has to learn, but to do my job effectively does require a little bit of automotive knowledge to begin with. There is only so much you can learn working a parts counter, the tech side comes from wrenching experience, not parts lookups. I can't teach someone how to diagnose a problem that doesn't know how the system works in the first place. Our store is busy enough, I also can't dedicate the time teaching them when the customers are backing up waiting either. It doesn't stick in their head if they don't use it somehow, or don't understand why it even would work that way.
When it is part of the job to have strong automotive knowledge and be able to diagnose customer issues. When is it NOT a good thing to have more experience at a job? Who would you be more likely to want helping you on a problem, a young kid with no experience, or an older person that has done it quite a few times? Everyone has to learn, true, but be honest, would you want someone who hardly knows what oil a car would need advising you an a misfire?
Wow, where did this come from? You obviously have not worked alongside a midwestern farm kid... I agree in that many people don't have the work ethic they realistically should, but it does not require a minority to make it better. I have seen plenty of minorities that are not any more interested in working than what you state about 'mer-can workers...Maybe I am not in the norm when I put everything into my work when I am there, and many times will stay longer, not because I am chasing a few more cents, but because there are too many customers in the store for me to just walk out. I try to clear the rush out before I leave, and do this often. Seems like they know when it is time for me to leave...
