So Friday I scheduled my truck, 2006 F350 psd 4x4, to have a pinion seal put in at the dealership. I told them it was the pinion seal on the rear axle leaking. I knew it was a pinion seal leaking and could fix it but the truck is under warranty so I figured just let the dealer do it. So this morning I take my truck in and they take the keys and pull it into the shop. After twenty minutes they come back and tell me the pinion seal is leaking. NO DUH. Then they tell me they don’t have a pinion seal and I need to bring my truck back. So I now have to take my truck back Thursday. This kind of aggravates me because the dealership is 25 miles away.
My question is: Is it policy not to order parts until the truck is seen by a tech? AND isn’t a pinion seal for my truck a pretty easy part to keep in stock?
I don’t want to offend anyone just looking for answers from the ford dealer guys in here.
My question is: Is it policy not to order parts until the truck is seen by a tech? AND isn’t a pinion seal for my truck a pretty easy part to keep in stock?
I don’t want to offend anyone just looking for answers from the ford dealer guys in here.