customer is always right!

blacksnapon · Jan 29, 2009

Got an 05 6.0 in here now (out of warranty) with #2 and #4 cylinders misfiring slightly when cold. They smooth out after it warms up. The inductive heating reflash will cure it, but the customer said "absolutely no reflashes", (what does that tell you?). So, being we follow directions carefully, we'll sell him a couple of injectors.

Bricks · Jan 29, 2009

Tuner??

Oh well - give the people what they want, I suppose.

suprdtydvr · Jan 29, 2009

That's funny....

I guess that reflash came out after his engine was produced huh? How do you track software revisions?

CaFordDude · Jan 29, 2009

So out of warranty means the reflash would cost him? Probably cheaper then the injectors though?

6L PWR · Jan 29, 2009

I still need to come down and get that flash done to mine too! Though I'm not having any issues, I want it to protect the injectors!

Blue Goose · Jan 29, 2009

Mine is an '05, do have the latest heat inductive flash and am here to tell anyone that it's the greatest thing since sliced bread for cold weather starting. Out on a jobsite, I don't have the luxury of being able to plug my truck in and after an entire day of cold soaking and it starts like a gasser. I do however use 5w40 synthetic Shell Rotella in the crankcase.

blackhat620 · Jan 29, 2009

blacksnapon said:
Got an 05 6.0 in here now (out of warranty) with #2 and #4 cylinders misfiring slightly when cold. They smooth out after it warms up. The inductive heating reflash will cure it, but the customer said "absolutely no reflashes", (what does that tell you?). So, being we follow directions carefully, we'll sell him a couple of injectors.

Oh brother, 'smiliedoh'

i see you have another rocket scientist on your hands Vince.

Well since he wants to spend money needlessly, let him. If you haven't already, i would have the owner sign a release stating he would not let you re-flash the computer before you release the truck to him.

blackhat620 · Jan 29, 2009

Blue Goose said:
Mine is an '05, do have the latest heat inductive flash and am here to tell anyone that it's the greatest thing since sliced bread for cold weather starting.

Just had the latest flash installed in my truck the end of December when it was in for warranty repairs, and it makes a difference.

blackhat620 · Jan 29, 2009

CaFordDude said:
So out of warranty means the reflash would cost him? Probably cheaper then the injectors though?

Most shops charge for 1-hour of shop time to re-flash, so you are looking at no more than $100 -$125 at most places.

Kep4 · Jan 29, 2009

blacksnapon said:
The inductive heating reflash will cure it, but the customer said "absolutely no reflashes", (what does that tell you?). So, being we follow directions carefully, we'll sell him a couple of injectors.

Now where could he have gotten information that would scare him away from flashes?!?! He's a smilieloser

satcom40 · Jan 29, 2009

Maybe he like his MPG with his current flash. As long has you tell him his option. Then he's always right. for the picken. no no my bad.

Truckin4life · Jan 29, 2009

Genius!
Aren't the re flashes produced by ford?
I would think he might have a not factor flash in there, that he doesn't want ruined...

Beachbumcook · Jan 31, 2009

Vince,

I would think that you would want the paperwork/receipt to reflect that the customer wants bo re-flashing???

Why... because isn't checking for codes and reflashing part of the Ford service procedure when tracking down issues like this and replacing injectors and the like?

I would bet a case of beer that if and when he ever has another problem that he will blame it on you for not re-flashing and making sure all was well before it went out the door.

Just my opinion... not worth much... but just my opinion.

Jeff

Powerstrokeguy · Jan 31, 2009

The truck's pcm was already up-to-date, no further cal. available, and get this called the guy told him what it needed and he said, "I'll put them in myself" lol ok we'll see him again when he messes it up and then charge him more.

6L PWR · Jan 31, 2009

Powerstrokeguy said:
The truck's pcm was already up-to-date, no further cal. available, and get this called the guy told him what it needed and he said, "I'll put them in myself" lol ok we'll see him again when he messes it up and then charge him more.

I put a set of injectors in mine. Of course, the engine was out and on the floor when I did it. ROFL I can't imagine trying to do that IN the truck!

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