Since there is not a shock or suspension forum... I have decided to put this topic here.

Well, due to a "crunching" noise in my front end (Still had even after new upper and lower bal joints, new tires and a front end alignment)... I decided it must be my aftermarket Bilstein shocks.

I called Bilstein and their policy is to charge 1/2 of suggested retail (cost me $44/shock X 2 - or so I remember) and they sent me 2 new ones.

I paid my local mechanic to swap them out and send the old one's back. If found defective they will credit my CC, if not... I just bought 2 new shocks at a great price!!!

After inspection (1 week), they determined that one shcok failed and have credited me back for the replacement ones they sent.

All I can say is that I am happy with Bilstein shocks and with their customer service. Dollar for dollar, I feel they are good value and their C/S follow-up was worth the extra few dollars one pays over some other brands... but for, and anyone that asks... I still think they are a good value and a quality shock.

Beachbumcook said:

Well, due to a "crunching" noise in my front end...

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Hence your avatar?!?!

Bilstein shocks made a huge difference in ride quality and control on my truck. Nice to hear they also back their excellent products as well.

Kepler4 said:

Hence your avatar?!?!

Bilstein shocks made a huge difference in ride quality and control on my truck. Nice to hear they also back their excellent products as well.

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Yep... came across that avatar and thought that it was perfect for this site. I was tired of the Excursion truck photo after so many years.

Good C/S is what I expect from any company I do business....

GREAT C/S should be applauded and told to as many people as possible... and I will always do my part to offer free advertising and info to companies that exceed my expectations.