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Unreal!

blacksnapon

blacksnapon

Moderator
Staff member
9,461
301
waynesville,mo.
I just had to instruct another dealer on where #1 cylinder was. We have a truck here that they worked on a short time ago that needs injectors. Customer has a receipt that shows they changed 4 injectors. We called them to find out which ones (possible warranty). They said," 1,3,5,7 on the driver side". Problem is, 1,3,5,and7 are passenger side. I had to fax them a picture showing how the cylinders are numbered.
 
LEB Ben

LEB Ben

Arrogant A-hole At-Large
34,919
1,124
outside your house
No disrespect to dealer mechanics...but how in the hell can they charge the premium they do with knowledge like that?????????
 
6L PWR

6L PWR

Kansas Chapter member
7,961
255
Osage Beach, MO
blacksnapon said:
I just had to instruct another dealer on where #1 cylinder was. We have a truck here that they worked on a short time ago that needs injectors. Customer has a receipt that shows they changed 4 injectors. We called them to find out which ones (possible warranty). They said," 1,3,5,7 on the driver side". Problem is, 1,3,5,and7 are passenger side. I had to fax them a picture showing how the cylinders are numbered.
Click to expand...
Sooo, he'll have 8 new injectors now? smiliepopcorn
 
blacksnapon

blacksnapon

Moderator
Staff member
9,461
301
waynesville,mo.
UTfball68 said:
No disrespect to dealer mechanics...but how in the hell can they charge the premium they do with knowledge like that?????????
Click to expand...
Thats what irritates me to no end. It makes it rough on any good techs out there because customers have a poor view of all dealer techs. I take a lot of pride in what I do, and this kind of stuff is just a step backward.
 
blacksnapon

blacksnapon

Moderator
Staff member
9,461
301
waynesville,mo.
Powerstrokeguy said:
Don't forget to mention the broken stuff and missing/loose bolts you encountered Vince.
Click to expand...
Yeah, the screws that hold the intake tube to the front of the ficm were overtightened, cracking the tube. There were missing/loose bolts holding the degas bottle on. There were bare wires (missing convolute). The customer took pictures when we showed it to him.
 
d-kuzmen

d-kuzmen

Master Ford Tech
2,109
79
Connecticut
blacksnapon said:
I just had to instruct another dealer on where #1 cylinder was. We have a truck here that they worked on a short time ago that needs injectors. Customer has a receipt that shows they changed 4 injectors. We called them to find out which ones (possible warranty). They said," 1,3,5,7 on the driver side". Problem is, 1,3,5,and7 are passenger side. I had to fax them a picture showing how the cylinders are numbered.
Click to expand...

Sorry Vince I had a brain fart that day lol !! 'smiliedoh' 'smiliecrazy'
 
Fellro

Fellro

Moderator
Staff member
7,953
360
Iowa County, Iowa
They are everywhere, and the scammers too, give techs and plain ol' mechanics a bad name. Most of us put everything we got into it, others don't though unfortunately, and they are the ones that get noticed the most.
 
CaFordDude

CaFordDude

Charter Member
7,748
464
Cali
blacksnapon said:
Thats what irritates me to no end. It makes it rough on any good techs out there because customers have a poor view of all dealer techs. I take a lot of pride in what I do, and this kind of stuff is just a step backward.
Click to expand...

I feel your pain in my line of work Vince. Ever seen someone get beat up by police on the evening news?
 

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